FAQ

Yes. There is a $100 minimum order for delivery arrangements such as bouquets and yard installs. For event decor, our minimum price is $350. Prices do not include delivery fees.

Delivery fees are calculated based on the size of the delivery/install, delivery location, and time. We are 100% transparent with all of our fees and you will be informed of the cost when you request a quote.

Of course! We offer pickup from our studio in the Crown Heights section of Brooklyn. Pickups should be done with an SUV/van with the seats down. Please note: we recommend choosing delivery, as the arrangements can get ruined during transport, and we do not guarantee replacements in such situations.

We can’t guarantee that we will be able to help you on the same day, but depending on how busy our staff is, it’s worth a try!

Orders should be placed as early as possible. Event setup dates and times are on a first-come, first-served basis.

Bookings are confirmed once an invoice is sent out and a 50% deposit is paid. All invoices must be paid by the due date (generally three days before the event unless otherwise listed on the invoice). If not paid by the due date, services will not be rendered for the specified event.

Customers may pay with cash, money order, or check (made to the order of Balloon Van Gogh), Credit/Debit Card, Cash App, or PayPal (fees apply for electronic payment).

The answer to this depends on what you are ordering. Many of our options can last for weeks. It’s best to tell us when and what you need the balloons for, and together we can choose something that fits your needs.

Depending on conditions, balloons can do just fine outdoors. If the weather is wet or very windy they can be destroyed. Or if the weather’s too hot, dark-colored balloons may pop pop pop!

We deliver to the five boroughs of NY and the immediate surrounding counties.

You absolutely can, and should! Most outdoor installs don’t last for extended periods of time like indoor ones do, but they will definitely be amazing for your party.

Once your order is placed, the pickup/delivery time slot is reserved for you, and supplies to complete your order are purchased. Orders canceled 14 days or more prior to the pickup/delivery date are eligible for store credit equal to monies paid and no refund will be given. Orders canceled less than 14 days prior to the pickup/delivery date are not eligible for a refund.

Latex balloons are banned from all hospitals due to latex allergy issues. Mylar (foil) balloons are generally acceptable. However, in some cases, a particular patient may not be able to receive gifts of any type. Customers should contact the hospital for approval before sending balloons to a patient.

If the date you would like to select is available on the calendar at the checkout, you can order online at any time (up to 8:00 a.m. on the same day). If you wait to contact us, or be contacted, in a different time zone, we might not be able to offer you delivery for the same day, so it’s best to place your order online now.