We wish balloons would last forever. At Balloon Van Gogh, we only use the highest grade balloons manufactured, however, even the world’s best balloons are fragile products with a relatively limited life span. When ordering or sending balloons, expect to enjoy them for a minimum of 2 days if used indoors. Under ideal conditions, balloons can look perfect for weeks at a time, but our guarantee is limited to 2 days.
Defective Balloon Policy: In cases where balloons appear defective, Balloon Van Gogh will replace the balloons at no cost if the following conditions are met:
a) Customer advises Balloon Van Gogh of the problem within 2 days of delivery.
b) The defective balloons are on-site and available for pick-up when the replacement balloons arrive.
c) The balloons were not transported from their original delivery location.